Contact Us
Questions about how we rate the highest payout online casinos, a correction to flag, or something in an offer's terms that doesn't add up? This page explains how to get in touch with Top Online Casinos and what we can — and can't — help with.
What we can help with
Top Online Casinos is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, we don't process deposits or withdrawals, and we can't access your account with any operator. What we can do is answer questions about our content, including:
- How we arrive at our editorial ratings and payout-focused rankings
- Corrections or updates to bonus terms, offer details or licensing information that may have changed
- Clarification on how wagering requirements, RTP, or withdrawal timelines generally work
- Feedback on the site itself, including anything that reads unclear or out of date
- Suggestions for casinos or topics you'd like to see covered
What to contact the casino directly about
If your query relates to an active account — a delayed withdrawal, a bonus that hasn't credited, an identity verification (KYC) request, or a locked account — you'll need to reach the casino's own customer support team. Each operator listed on this site runs its own support desk, typically through live chat, email or phone, and only they can see your account details or transaction history. We publish independent research, not real-time account data, so we're not able to intervene in disputes between you and an operator.
Before reaching out, it's worth checking the offer's full terms and conditions on the operator's own site — most withdrawal delays and bonus queries come down to a condition (like a wagering requirement or a verification step) buried in the small print rather than a fault with the casino.
Responsible gambling and support services
If you're contacting us because gambling has stopped feeling like entertainment — you're chasing losses, spending more time or money than planned, or gambling is affecting your finances or wellbeing — please don't wait to reach out. Every US casino we cover should offer self-exclusion tools, deposit limits and time-out features directly in your account settings. For independent support, our Responsible Gambling page lists tools and resources, including national organisations that offer confidential help. Setting a deposit or time limit before you play, and knowing where to turn if it stops being fun, matters more than any bonus offer.
Before you write in, a few things that speed things up
- Tell us which page or casino your question relates to, so we can check the right information
- If you've spotted an error, let us know what changed and, where possible, where you saw the update
- Avoid sharing account numbers, passwords or full card details in any message — we'll never ask for them and don't need them to help
- If your question is about a specific state's rules, mention where you're located, since regulation and availability vary by state
Who we are and how we work
You can read more about our review process, how offers are ranked, and our editorial approach on our About Us page. In short: we research licensing, bonus terms, payment methods and payout speed across the operators we cover, and commission from affiliate partnerships never decides where a casino ranks. If something on this site seems inconsistent with that, we want to hear about it.
Our full Terms and Conditions cover how the site itself may be used, including the limits of the information we publish.
A quick reminder on eligibility
Online casino gambling in the US is regulated at the state level, and availability, minimum age (typically 21, though some states and gambling activities differ) and licensing requirements vary depending on where you live. Nothing on this site changes those rules, and we can't advise on your personal legal position — if you're unsure whether online casino play is permitted where you live, your state's gaming regulator is the right place to check.